About the Role

As the first point of contact, our Front Desk Associates are brand ambassadors of The Winslow. With a calm presence and polished communication skills, you’ll warmly welcome guests, handle check-ins/outs, and ensure each stay begins and ends seamlessly.

Key Responsibilities

• Greet guests with genuine warmth and professionalism
• Process reservations, check-ins, and check-outs using our PMS
• Assist guests with requests, directions, and local recommendations
• Coordinate with housekeeping and maintenance to ensure room readiness
• Handle guest concerns or complaints with grace and proactive solutions

Qualifications

• Previous front desk or customer service experience preferred
• Strong verbal and written communication skills
• Tech-savvy with basic computer and POS systems knowledge
• Poised, patient, and solution-oriented under pressure

Perks & Benefits

• Competitive hourly rate
• Uniform and training provided
• Discounted stays at sister properties